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PRIVACY POLICY

Hosting Techniques Limited (hereafter Hosting Techniques) is committed to privacy and has created this Privacy Policy to detail our agreement with customers and with other third parties about our data-handling. This policy lists the types of potentially private data Hosting Techniques collects, explains how we use and protect that data and discloses our key procedures surrounding privacy.

 

This Privacy Policy applies to Hosting Techniques services (collectively, the "Service") and to its website: www.hostingtechniques.co.uk

THIS PRIVACY POLICY IS A BINDING AGREEMENT BETWEEN YOU AND HOSTING TECHNIQUES

It forms part of a larger agreement between Hosting Techniques and its customers, website visitors, and other users, consisting of the Terms of Service provided here and here, as well as the other documents referenced in the Terms of Service. Your use of the Service and of Hosting Techniques website is voluntary; if you do not agree with the terms of this Privacy Policy, you should not provide us with any personal information, and you should leave the Hosting Techniques website. By using our website or the Service, you signify that you agree with the terms of this Privacy Policy. We may change this Privacy Policy from time to time by posting a new version here (with a new Effective Date at the bottom), and the new version will become effective immediately.

 

The privacy of Hosting Techniques customers and affiliates is important to us. Therefore:

Hosting Techniques does not sell or rent personally identifiable information

Hosting Techniques does not spam, and its policies forbid use of the Service for spam

 

(For details, see our Acceptable Use Policy)

The Data Hosting Techniques Collects

A. Hosting Techniques collects and uses data from our customers and from visitors to our websites (including blogs), as follows:

Visitor Number Tracking: Hosting Techniques tracks the number of visitors to the Hosting Techniques website, as well as the pages they visit within the sites and the hyper-links they use (if any) to leave. This doesn't involve collection of any personally identifiable information. We use this information to analyse interest in and usage of the website and the Service.

Data Provided Through Enquiry Forms: Website visitors interested in the Service can fill out a sales enquiry form at the site. Those forms request company name, individual name, title, address, telephone number(s), and email address(es), as well as technical and business information related to the Service. Hosting Techniques uses this information to contact the potential customer and to discuss Service parameters. We also use the information to generate statistics regarding interest in the Service. We might share these statistics with third parties, but they don't include any personally identifiable information.

Cookies: Hosting Techniques may in some cases use information generated through cookies to facilitate communications with visitors and customers (including sales calls). Our cookies have no other purpose.

Customer Account Information: When customers sign up for the Service, and during their Service relationship, we collect some or all of the following: company name, individual name, title, address, telephone number(s), email address(es), credit card number, and choice of service package. We also record and retain most written communications with customers, including trouble tickets, support requests, and payment history. Hosting Techniques uses this information for customer support. We also use contact information to send customers Service-related announcements, including newsletters and notices of new Service features and related products and services provided by Hosting Techniques partners. Customers can opt out of new product/service notices by sending an email to marketing@Hostingtechniques.co.uk, or by following the unsubscribe instructions at the bottom of any one of the email notices. (However, current customers may not opt out of necessary Service or account maintenance notices.) Finally, we generate statistical information regarding our customer-base and use it to analyse our business. We might share this statistical information with third parties, but it doesn't include any personally identifiable information.

Blog Replies: A customer, user, or visitor may respond to the various blogs provided through our website. If the author so chooses, the response may include personally identifiable information, and that information will be posted online along with the rest of the blog reply. In general, however, we do not recommend that blog replies include personally identifiable information.

Contestant Information: Hosting Techniques occasionally runs contests for promotional purposes. We may collect certain information from contestants, including personally identifiable information. We may list that information in online or other public notices of contest winners. We may also use contest entries (videos, blogs, etc.) for public marketing purposes, and we may include contestant names and other personally identifiable information with those entries. For more on how we use information provided by contestants, please see the rules for the contest in question.

 

B. Hosting Techniques also sometimes: (1) tracks the IP addresses of computers communicating (via e-mail or any other mechanism) with our customers' systems; and (2) inspects data packets ("deep packet inspection" or "DPI") solely for the purpose of trending and archiving specific threat types. Data described in the preceding sentence may include personally identifiable information, including information belonging to our customers' own customers and their website visitors. Hosting Techniques uses this data solely to maintain the security of the Service.

Hosted Data

A. Through the Service, Hosting Techniques provides computing and network infrastructure that hosts customer websites, Internet communications, and other applications. As a result, our infrastructure stores and transmits information about customers' businesses, as well as information collected by those businesses. We refer to all such information that we do not actively collect as "Hosted Data." Hosted Data may include personally identifiable information and other information that belongs to our customers' own customers, website visitors, or other users.

 

B. Hosting Techniques is a passive recipient of Hosted Data: we take no active part in collecting it, and generally we do not access its content. However, Hosting Techniques staff may occasionally access Hosted Data through delivery of services and support to customers. For instance, staff may come into contact with Hosted Data by verifying back-up and restore processes, by verifying that applications are running properly, or through debugging efforts.

Use of Personally Identifiable Information and Hosted Data

A. Through the Service, Hosting Techniques provides computing and network infrastructure that hosts customer websites, Internet communications, and other applications. As a result, our infrastructure stores and transmits information about customers' businesses, as well as information collected by those businesses. We refer to all such information that we do not actively collect as "Hosted Data." Hosted Data may include personally identifiable information and other information that belongs to our customers' own customers, website visitors, or other users.

 

B. Hosting Techniques is a passive recipient of Hosted Data: we take no active part in collecting it, and generally we do not access its content. However, Hosting Techniques staff may occasionally access Hosted Data through delivery of services and support to customers. For instance, staff may come into contact with Hosted Data by verifying back-up and restore processes, by verifying that applications are running properly, or through debugging efforts.

Data Protection

A. Hosting Techniques takes precautions to ensure that access to databases containing customer information is available only from within Hosting Techniques internal. Further, we typically encrypt financial information during transmission, or use secure protocols. No protocol, encryption, or other precaution can provide complete security for electronic data, so we don't provide a guarantee of security.

 

B. Hosting Techniques policy requires that all its employees execute a confidentiality agreement which includes the affirmation quoted above. Most contractors also sign a confidentiality agreement, with obligations similar to the employees'. (Customers and other third parties are not beneficiaries of the employee confidentiality agreement, or of Hosting Techniques agreements with independent contractors, and so have no rights to enforce those contracts).

Changing Account Information

Customers can change their account information. All customers can access and change account information by contacting their Hosting Techniques Account Manage

Reporting Misuse of Data

Customers and other third parties should contact Hosting Techniques about any suspected misuse of their personally identifiable information or other data. All such inquiries or complaints should be directed to us via email to abuse@Hostingtechniques.co.uk.

Not Applicable To Third Party Data Handlers

This Privacy Policy doesn't address use of data by our customers or by other third parties, even if the data is stored on one of Hosting Techniques computers or collected through a website we host (Hosted Data), or collected through a website linked to our website. Hosting Techniques is not responsible for use or misuse of data by any third party, including any Hosting Techniques customer or the operator of a website linked to one of our websites.

HOSTING TECHNIQUES LIMITED

Unit 5-6 Chancery Gate Business Centre,

Twyford, Berkshire RG10 9LT