Can you remember the last time you reviewed and updated your business telephony solution?
The answer is, probably not.
In the case of most businesses, the current telephony solution runs exactly the same way it did when it was first installed, despite their business requirements rapidly evolving.
MOBILE WORKERS -
Do your business communications expand beyond your workplace?
Are mobile workers or remote offices on different communications platforms?
When your employees work away from the office, are they still as easily contactable as they are in the office.
If not, does this affect employee productivity?
USER RELIANT –
Can you determine what communication tools you provide to which of the users?
Are you able to provide your sales team with mobility capabilities, the marketing team with full unified communications options and the exec team with video conferencing?
INTEGRATION – Communications is an integral part of your working environment and therefore should be a key part of your desktop!
Does your desktop environment integrate with your current business telephony solution?
Can you look at a customer in your CRM system and then click to call? How about scheduling a video conference through MS Outlook?
Can you open an email then start an instant messaging conversation?
BEYOND – Communications extend way beyond your company.
Does your current communication platform allow you to be more accessible and collaborative with your customers, partners and suppliers?
Is it easy for your customers to connect to the correct person within your company?
If you answered “no” or “unsure” to any of the above questions is a good indication it is time to analyse your business telephony solution. If this has made you consider an update to an existing telephony solution or that you might need a completely new solution, call an expert at Hosting Techniques who can talk you through your options.